Refund policy

Birdscape Studio — Refund, Return, and Cancellation Policy
At Birdscape Studio, we want you to love your nature-inspired wall art. Because we offer a unique combination of instant digital downloads and custom-printed physical canvas art, our refund and return terms vary by product type. Please review our policy below before making a purchase.
1. Digital Downloads (Printable Art Files)
Due to the immediate digital nature of electronic files, all sales of digital downloads are final and non-refundable.
  • Once a digital file has been purchased and the download link is generated or emailed, it cannot be returned, exchanged, or canceled.
  • If you experience any technical difficulties downloading your files or notice an issue with a file layout, please contact us immediately at support@birdscapestudio.com with your order number, and we will happily send you a corrected copy right away.
2. Physical Canvas Prints (Shipped to the USA)
All of our unframed canvas prints are custom printed to order by our USA-based manufacturing partner. Because each canvas is created specifically for you when you order, we do not accept returns or exchanges for buyer's remorse, wrong size selections, or change of mind.
  • Damaged or Defective Items: If your canvas print arrives damaged during shipping, misprinted, or with any manufacturing defects, we will completely replace it at no extra cost to you.
  • How to Claim a Replacement:
    1. Notify us via email at support@birdscapestudio.com within 14 days of the tracked delivery date.
    2. Include your full name, order number, and clear, well-lit photos showing the damage or printing defect, as well as photos of the shipping tube packaging.
    3. Once verified, our factory will fast-track a brand new replacement canvas to your address. Do not ship items back to us without prior authorization.
3. Cancellations & Order Modifications
  • Digital Orders: Digital orders are instantly processed and fulfilled. They cannot be canceled or modified under any circumstances.
  • Physical Canvas Orders: Because our USA print facility operates on an automated fulfillment queue, your order goes directly into production shortly after checkout. If you need to change a shipping address or cancel a canvas order, you must contact us within 2 hours of placing the order. Once production has started on your custom print, the order cannot be canceled or modified.
4. Missing or Lost Shipments
All physical shipments include standard tracking numbers. If your tracking information states that your package has been delivered, but you cannot find it:
  • Please check with family members, neighbors, or your local post office route driver first.
  • If a package is officially deemed "lost in transit" by the shipping carrier (i.e., tracking updates have completely stopped for more than 10 business days), we will gladly ship out a replacement package at our expense.
  • We are not responsible for packages delivered to an incorrect shipping address entered by the customer at checkout.